Online Registration – Sold Out
| Early Bird Rate (through June 10) | Regular Rate (June 10 through July 7) | |
|---|---|---|
| MMASC Member | $95 | $110 |
| Nonmember | $110 | $125 |
Program Information
Throughout the entire training, we are networking, learning, creating charts, and working together. This is a super interactive, fun, high-energy experience—not your typical sit-down training!
| Time | Program Information |
|---|---|
| 9:00 – 9:30 a.m. | Breakfast and Registration Enjoy breakfast and check in before the workshop begins. |
| 9:30 – 9:45 a.m. | Introductions Welcome to the City of Agoura Hills & Meet the facilitators and participants. |
| 9:45 – 10:15 a.m. | What is Lean? An introduction to the lean improvement cycle and how it shifts us from reactive firefighting to proactive problem-solving. We’ll identify key pain points and start defining the problems we want to solve. |
| 10:15 – 10:45 a.m. | Metrics and Problem Definition Explore how to measure problems effectively using SMART metrics to guide structured improvement. |
| 10:45 – 11:00 a.m. | Break |
| 11:00 – 11:45 a.m. | Current State Analysis Tools (Part 1) Discuss seven common obstacles in public services and the importance of observing processes firsthand (“going to the Gemba”). |
| 11:45 a.m. – 12:20 p.m. | Current State Analysis Tools (Part 2) Create and analyze a process map to better understand obstacles in your workflow. |
| 12:20 – 1:05 p.m. | Lunch |
| 1:05 – 1:35 p.m. | Root Cause Analysis Dive into tools like the “5 Whys” and fishbone diagrams to identify underlying causes of problems. |
| 1:35 – 2:20 p.m. | Future State Tools Learn how standard work and visual management help ensure quality and uncover invisible problems. |
| 2:20 – 3:15 p.m. | Managing Ideas Use the impact-effort matrix to quickly prioritize and evaluate ideas for solving problems. |
| 3:15 – 3:45 p.m. | Exploring Artificial Intelligence (AI) A forward-looking presentation on how AI is shaping public service delivery and decision-making. Discover practical examples and how it pairs with lean thinking. |
| 3:45 – 4:00 p.m. | Closing Session Wrap-up, reflections, and key takeaways for applying lean at work. |
| 4:00 p.m. | Happy Hour and Networking |
Contact Information
For questions or more information, please contact the Summer Session Co-Chairs at summersession@mmasc.org.
