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March 11, 2021
10:00 AM - 11:30 AM
Free for Members and $10 for Non-Members.
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Effective Communication

Thursday, March 11, 2021

"Communications have been in the center of managerial attention [for many] years,” Peter Drucker wrote several decades ago. “Results to date have been meager,” and have probably only gotten worse since Drucker made those observations. And yet, as Drucker noted, “Organizations are held together by information” and our ability to communicate it effectively both internally and externally. In this workshop, drawn from the Drucker Playbook for the Public Sector, participants will: -Learn from a case study that illustrates the need to establish what Drucker called, “a real presence” through communication. - Gain a practical tool for following Drucker’s dictum on effective managerial communication: “Listen down. Talk up.” - Begin work on a process Drucker called the Manager’s Letter that promotes internal alignment on objectives. - Test a method for ensuring the effective flow of information within an organization that Drucker called Sideways Communication.